Support is available to help with questions, account-related issues, technical concerns or general feedback, and users can contact the team through convenient communication channels. Our advisers handle verification, deposits and withdrawals, app or browser problems, bonus enquiries and payment queries. Use live chat for the fastest reply, or email us and we will respond during support hours. Verified players can call for account escalation or VIP assistance; we aim to resolve routine enquiries quickly and fairly.
| Department | Contact |
|---|---|
| Customer Support | [email protected] — Live chat 24/7; email replies Mon–Fri within 4 hours |
| General enquiries | [email protected] — Business enquiries: Mon–Fri, 09:00–18:00 |
| Affiliate enquiries | [email protected] — Affiliate team replies within 48 hours |
| Phone | +44 20 7946 5813 — Verified players only; priority for account escalation |
| Working hours | Live chat: 24/7 · Email: Mon–Fri, 09:00–18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or anything that requires explanations or supporting documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant attachments. Providing concise account info (username, date of birth) speeds up handling and avoids unnecessary delays.
Send Us a Message
Response Time
Most support inquiries are answered within one business day. For a quicker response, use live chat, which is available around the clock. Questions about account verification, payments or disputed transactions may take longer, depending on the details and whether further checks are needed. You can follow up on an existing request through the support ticket system using your reference number.
Feedback
Have an idea for improving the website? Share your feedback or suggestions with us. We review every message carefully and use your comments to help improve our service and make the website easier and more enjoyable to use. Your input helps us understand what’s working well and where we can make useful changes.