Bons Casino Terms of Use

These Terms and Conditions explain the rules that apply when you use our platform. They set out the relationship between you and us, explain your responsibilities as an account holder, and describe how we manage account verification, deposits and withdrawals, promotions and disputes. By registering or using our services you agree to follow these terms and any specific rules that apply to particular features or offers.

Account responsibilities

You are responsible for keeping your login details secure and for all activity that occurs under your account. We expect you to provide accurate personal information and to update your details if they change. We may require identity and address verification at any time to comply with our security checks and anti-fraud procedures. Until verification is complete, certain account functions, including withdrawals, may be restricted.

Eligibility requirements

Access to our services is limited to users who meet our eligibility criteria. You must be of legal gambling age where you reside and have the right to enter into a binding agreement. We may block access from certain locations or deny registration where local law prohibits participation. If we identify an ineligible account, we will restrict access and handle any remaining balance in line with these terms.

Acceptable platform use

You must use the platform for lawful, personal purposes only. Abusive behaviour, fraud, collusion, use of automated tools, multiple accounts, or attempts to exploit promotions are prohibited. We reserve the right to suspend or close accounts where we suspect misuse. Any winnings or balances associated with abuse may be withheld pending investigation.

General bonus and promotion rules

Promotional offers are subject to the specific terms published with each promotion. Where promotions are available, conditions may include wagering requirements, maximum bet limits, game restrictions, time limits and contribution rates. We will publish these conditions with each offer and they form part of these Terms. Failure to comply with promotion terms may lead to bonus cancellation, forfeiture of winnings or account suspension.

Deposits and withdrawals

Payment methods, limits and processing times are listed in your account payment section. We may require proof of payment method ownership and perform additional checks before processing withdrawals. Withdrawal requests may be subject to verification and anti-money laundering checks which can delay processing. We will notify you of any holds and provide guidance on required documentation. Limits on deposits and withdrawals can be set by you or applied by us for responsible play and security reasons.

Dispute resolution

If you have a query or complaint, please contact our support team in the first instance so we can investigate. We aim to resolve disputes promptly and fairly and will provide details of our complaints procedure on request. If a resolution cannot be reached, we will set out the available escalation paths and any independent dispute options that may apply.

Updates to terms and conditions

We may update these Terms from time to time. Material changes will be notified to active account holders through the platform or other reasonable means. Continued use of the service after changes indicates your acceptance of the updated Terms. Where changes affect existing, active promotions or open disputes, we will handle those matters in line with the rules that applied at the time they were opened unless otherwise notified.